Refund policy
Refund/Return Policy - Strength Genesis
Return Policy
All shipping and receiving for StrengthGenesis.com and StrengthGenesisSupplements.com is managed by Decibel Trading Company (DTC). At DTC, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of sale-able merchandise for a full refund or exchange less shipping costs. Refunds will be credited to the original form of payment. The following rules apply:
- All Returns Require RMA Number (No exceptions).
- Returns are accepted within 30 days of receipt.
- Returned merchandise should be in the same condition as when you received it, unworn, undamaged, sale-able, with original tags and packaging (if applicable).
- Altered apparel, special orders, perishable or personal items and items identified as “final sale” or cannot be returned.
- DTC reserves the right, at its sole discretion, to determine if returned merchandise is in sale-able condition.
- Any item marked as a "Personal Item" is only eligible for a full refund if returned unused and unopened.
- Many of our items include a manufacturer’s one year warranty, this will be noted in the merchandise description. Please contact us to utilize any warranty.
- In the case of a partial return of a bundled purchase, kept items will revert to original, pre-bundle pricing, the difference will be refunded to the customer.
- If above rules are not followed, a 15% restocking fee may apply or DTC reserves the right to refuse the package.
Returning Merchandise
Click "Contact Us" to reach our agents. Please put in the order number and all details of the return.
Buyer must obtain an RMA number to make a return.
Eligible merchandise must be returned within 30 days of the delivery date.
If you don’t have an order number, please call +1 (855) 813-2092 for assistance.
It is the buyer’s responsibility to ship eligible returns prepaid and insured, and include a copy of the receipt and RMA #. All returns are to be shipped to the Decibel Trading Company Shipping/Receiving Center. This facility fulfills orders for multiple stores and businesses, any items returned to the facility without a packing slip and RMA # can not be processed.
Please Ship to:
Strength Genesis Returns
4301 Chestnut Rd
Wilson, NY, 14172.
Holiday Returns
Purchases made 10/31/2023 to 12/25/23 will have an extended return policy until 1/31/24 or 30 days of receipt of merchandise, whichever is later. All other terms and conditions of our Return Policy remain in effect.
Please allow up to 10 to 14 business days for processing your return.
Gift Returns
Gift returns must be made by the original purchaser, no exceptions. If you don’t have an order number, please call +1 (855) 813-2092 for assistance.
Other Items
Due to air transportation restrictions and regulations, certain items considered hazardous materials are restricted to ground-only transport. These include aerosols and alcohol-based products (e.g., pressurized spray containers, hairspray, nail polish remover, etc.).