Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
What shipping methods are available at checkout?
You can choose from the following shipping methods:
FREE Shipping: Available on orders over $125 (before taxes) within the 48 contiguous U.S. states.
Economy Shipping: Allow 5–8 business days.
USPS Ground Advantage: Allow 2–3 business days.
How long does it take to process an order?
Orders are processed in 3–5 business days. You will receive an email notification once your order has been shipped.
What is Expedited Handling and how does it work?
Expedited Handling reduces processing time to 1 business day (from the usual 3 days). It speeds up internal handling only and does not affect the carrier's delivery time.
Is free shipping available to all U.S. states?
No, free shipping is available only to the 48 contiguous states. Orders to Alaska, Hawaii, or U.S. territories require additional shipping fees.
Do you offer international shipping?
Yes, Strength Genesis ships worldwide. Extra shipping costs will apply to international destinations.
Can I ship to a P.O. Box?
Yes, but it’s not recommended unless the box has a forwarding address. If undeliverable, the order will be refunded minus shipping and a 15% restocking fee.
What happens if I enter a wrong or incomplete address?
If the address is flagged as invalid, you’ll receive an email to correct it. If there’s no response within 72 business hours, the order will be canceled and refunded (excluding shipping).
What should I do if my order arrives damaged?
Take photos of the shipping box and damaged item immediately and email them to customer support. A replacement will be shipped after review.
What if my package is lost and hasn’t been delivered?
If tracking does not show “Delivered” after 30 days, you may request a replacement or refund.
What if tracking shows “Delivered” but I never received it?
You must:
1. File a lost mail claim with the carrier:
- USPS Missing Mail
- UPS Claims
2. File a police report for the missing/stolen item and provide both documents to customer service.
Can I return an order?
Yes, returns are allowed per the return policy. Be aware that:
- Shipping is non-refundable.
- A 15% restocking fee may apply.
What is EcoAir Packing?
Strength Genesis uses inflatable air column bags made from recyclable LDPE #4 plastic. This packaging is more protective, lighter, and eco-friendlier than cardboard pulp.
Still have questions?
Email us at support@strengthgenesis.com