Contact Us

Please use the form on this page to contact our support. We pride ourselves on our quick resolutions for our customers. 

Our customer support team is powered by Zendesk and managed by Decibel Trading Company. 

Have Questions?

If you question is not answered on our product pages, please feel free to use our contact widget button in the bottom right corner.



Once you press the support button, the contact form will open: 


If you would like to start a return, have a question, or need order support, please use the support button in the bottom corner to reach one of our agents.

Before initiating a return please review our Return Policy Page. Any product specific inquiries please refer to our FAQs. 

Please note all submissions of the form below will generate a customer service support ticket. 




Main Office: 6215 Transit Road, East Amherst NY 14051

Warehouse: 6010 N. Bailey Ave, Amherst, NY, 14226

Email: - First Complete A Ticket

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