Refund policy

Refund/Return Policy - Strength Genesis

Return Policy

All shipping and receiving for StrengthGenesis.com and StrengthGenesisSupplements.com is managed by Live it Fit LLC. At Strength Genesis, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a refund (see refund rules below) or exchange, less shipping costs. Refunds will be credited to the original form of payment.

The following rules apply:

  • Returns are accepted within 30 days of receipt.
  • Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable).
  • Altered apparel, special orders, perishable or personal items, and items identified as “final sale” cannot be returned.
  • Strength Genesis reserves the right to determine at its sole discretion, returned merchandise is in saleable condition.
  • Any item marked as a "Personal Item" is only eligible for a full refund if returned unused and unopened.
  • In the case of a partial return of a bundled purchase, kept items will revert to original, pre-bundle pricing, and the difference will be refunded to the customer.
  • Shipping fees are non-refundable. 
  • A return and restocking fee will apply, and Strength Genesis reserves the right to refuse the package if it is not returned in new condition.

Returning Merchandise

We want you to be completely satisfied with your purchase. If for any reason you're not, we accept returns on unopened products within 30 days of delivery.

To initiate a return, please contact our support team. We’ll provide a prepaid return shipping label, and the cost of the label will be deducted from your refund.

Refunds will be issued to the original form of payment once the returned items are received and inspected. Please note, we cannot accept returns on opened or used products unless there is a quality issue.

If you received a damaged or incorrect item, please reach out to us directly so we can make it right.

For all return-related inquiries, click "Chat with us" to reach our agents. Please put in the order number and all details of the return.

Eligible merchandise must be returned within 30 days of the delivery date.

Holiday Returns

Purchases made from 11/15/2025 to 12/25/2025 will have an extended return policy until 1/15/26 or 30 days of receipt of merchandise, whichever is later. All other terms and conditions of our Return Policy remain in effect.

Please allow up to 10 to 14 business days for processing your return.

Gift Returns

Gift returns must be made by the original purchaser, no exceptions. If you don’t have an order number, please contact us at support@strengthgenesis.com. 

Other Items

Due to air transportation restrictions and regulations, certain items considered hazardous materials are restricted to ground-only transport. These include aerosols and alcohol-based products (e.g., pressurized spray containers, hairspray, nail polish remover, etc.).