Refund policy
Refund/Return Policy - Strength Genesis
Return Policy
All shipping and receiving for StrengthGenesis.com and StrengthGenesisSupplements.com is managed by Live it Fit LLC. At Strength Genesis, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of sale-able merchandise for a refund (see refund rules below) or exchange less shipping costs. Refunds will be credited to the original form of payment. The following rules apply:
- Returns are accepted within 30 days of receipt.
- Returned merchandise should be in the same condition as when you received it, unworn, undamaged, sale-able, with original tags and packaging (if applicable).
- Altered apparel, special orders, perishable or personal items and items identified as “final sale” or cannot be returned.
- Strength Genesis reserves the right, at its sole discretion, to determine if returned merchandise is in sale-able condition.
- Any item marked as a "Personal Item" is only eligible for a full refund if returned unused and unopened.
- In the case of a partial return of a bundled purchase, kept items will revert to original, pre-bundle pricing, the difference will be refunded to the customer.
- Shipping fees are non-refundable.
- A return and restocking fee will apply, and Strength Genesis reserves the right to refuse the package if it is not returned in new condition.
Returning Merchandise
Click "Contact Us" to reach our agents. Please put in the order number and all details of the return.
Eligible merchandise must be returned within 30 days of the delivery date.
It is the buyer’s responsibility to ship eligible returns prepaid and insured. All returns are to be shipped to the Strength Genesis Shipping/Receiving Center. This facility fulfills orders for multiple stores and businesses, any items returned to the facility without a packing slip can not be processed.
Please Ship to:
Strength Genesis Returns
Amherst, New York 14226
Holiday Returns
Purchases made 11/15/2024 to 12/25/24 will have an extended return policy until 1/15/25 or 30 days of receipt of merchandise, whichever is later. All other terms and conditions of our Return Policy remain in effect.
Please allow up to 10 to 14 business days for processing your return.
Gift Returns
Gift returns must be made by the original purchaser, no exceptions. If you don’t have an order number, please contact us at support@strengthgenesis.com.
Other Items
Due to air transportation restrictions and regulations, certain items considered hazardous materials are restricted to ground-only transport. These include aerosols and alcohol-based products (e.g., pressurized spray containers, hairspray, nail polish remover, etc.).